Question 1

What payment methods do you accept?

Accepted Answer

UPI, credit/debit cards, net banking, and the ASKOMM wallet. All payments are processed securely.

Question 2

How does the ASKOMM wallet work?

Accepted Answer

You can add funds to your wallet for faster checkout, and refunds (from cancellations, returns or disputes) are credited back to your wallet rather than your original payment method.

Question 3

Can I withdraw my wallet balance?

Accepted Answer

Yes, unused wallet balance can be withdrawn to your bank account, subject to a 2% processing fee (minimum ₹10).

Question 4

How long do refunds take?

Accepted Answer

Consultation refunds are credited to your wallet within 2 hours. Once a refund request is approved, wallet crediting typically completes within 2–4 hours. See our full Refund Policy for every scenario.

Question 5

Are refunds available for completed consultations?

Accepted Answer

No — refunds aren't available once a consultation has been delivered as described, or for wallet top-ups that have already been used.

Payments

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