Refund & Cancellation Policy

You may be eligible for a refund under the following circumstances:

• ◆The astrologer cancels or fails to join the consultation within 5 minutes of the scheduled time.
• ◆A technical issue on our end (server downtime, app crash) disrupts your session.
• ◆A product delivered is damaged, defective, or significantly different from the listing.
• ◆A puja booking is cancelled by the temple or due to unforeseen circumstances.
• ◆You cancel a service within the eligible window as outlined below.

Refunds are not available for completed consultations where the service was delivered as described, or for wallet top-ups once the balance has been used.

Our consultation refund policy ensures fairness for both seekers and astrologers:

For instant (walk-in) consultations, if you disconnect within the first 30 seconds, no charges apply.

We stand behind the quality and authenticity of every product sold on ASKOMM:

• ◆Products can be returned within 7 days of delivery if they are unused, undamaged, and in their original packaging.
• ◆Gemstones must be returned with the authenticity certificate and original seal intact.
• ◆Blessed or consecrated items (energized rudraksha, puja prasad) cannot be returned due to their sacred nature.
• ◆Custom or personalized items (engraved rings, custom malas) are non-returnable.
• ◆Return shipping costs are borne by the customer unless the item was damaged during shipping or incorrect.

Here is how the refund process works from request to resolution:

• ◆Step 1: Submit a refund request via the app (Orders → Select Order → Request Refund), email refunds@askomm.com, or call +91 98765 43210.
• ◆Step 2: Our team reviews your request within 24 hours and may ask for additional details.
• ◆Step 3: Once approved, refunds to the ASKOMM wallet are processed within 2–4 hours.
• ◆Step 4: Refunds to original payment method (bank/card/UPI) take 5–7 business days.

You will receive a confirmation email and in-app notification at each stage of the refund process.

You may cancel services at any time, subject to the following conditions:

• ◆Scheduled Consultations: Cancel at least 30 minutes before the session for a full refund. Late cancellations receive a 50% refund.
• ◆Puja Bookings: Cancel at least 48 hours before the scheduled puja for a full refund. Cancellations within 48 hours receive a 75% refund.
• ◆Subscription Plans: Cancel at any time. Your subscription benefits continue until the current billing cycle ends. No pro-rated refunds.
• ◆Wallet Balance: Unused wallet balance can be withdrawn to your bank account, subject to a processing fee of 2% (min ₹10).

If a puja or event is cancelled by the temple or organizer, you will receive a full refund plus priority rebooking for the next available date.

Our support team is available to help with all refund and cancellation queries:

• ◆Email: refunds@askomm.com (response within 24 hours)
• ◆Phone: +91 98765 43210 (Mon–Sat, 9 AM–9 PM IST)
• ◆In-App Chat: Tap the support icon in the ASKOMM app for real-time assistance.
• ◆Dispute Resolution: If you are unsatisfied with the refund decision, you may escalate to escalations@askomm.com within 7 days.

We aim to resolve all refund requests amicably and within the timelines stated above. Your satisfaction is our priority.